Refund Policy

1. Step 1 — Contact the Creator first

If a Listing doesn't work as described, is missing, or is materially different from what was advertised, first contact the Creator through the contact option on the Listing or order page. Most issues (a fix, a replacement file, guidance on use) are resolved fastest this way, and many Creators offer their own reasonable accommodations.

2. Step 2 — Platform mediation

If you and the Creator can't resolve the issue within a reasonable time (or the Creator is unresponsive), contact AI Tapz support at support@aitapz.com with your order details and a description of the issue. We will review the purchase, may request supporting information from both parties, and will decide whether a full or partial refund is warranted. We aim to respond within 5 business days.

3. When a refund is issued

• The Listing is materially defective, non-functional, or not as described, and the Creator cannot cure the issue.
• The Listing was never delivered or access was never granted due to a platform or Creator error.
• The Listing is found to violate our Content Guidelines (e.g., infringing or prohibited content) after purchase.
• Required by applicable consumer-protection law in your jurisdiction.

4. When a refund is generally not available

• You changed your mind after downloading, cloning, or substantially customizing a template.
• AI-guided edits already performed and metered from your wallet — wallet funds are charged for work actually completed; see our Terms & Conditions for wallet balance rules, including expiration.
• The issue is a matter of personal preference rather than a defect or misrepresentation.

5. How refunds are paid

Approved refunds are returned to your original payment method (via PayPal for fiat purchases, or the original crypto payment rail via BTCPay) whenever possible. Processing times vary by payment provider and are outside AI Tapz's control once initiated.

6. Chargebacks

We ask that you use the process above before opening a chargeback or payment dispute with your bank, card issuer, or PayPal — it's almost always faster, and a chargeback can result in your account being restricted while it's investigated.

Where a chargeback results from the Creator's own conduct (selling prohibited, infringing, or materially misrepresented content, or failing to deliver a purchased Listing), the responsible Creator is liable for the disputed amount and any chargeback or dispute fee charged by our payment providers, and agrees to indemnify AI Tapz for those amounts, which AI Tapz may deduct from the Creator's pending or future payout balance, as set out in our Terms of Service.

7. Subscriptions

Where subscription billing is enabled on your account, you may cancel at any time to stop future renewals; charges already processed for the current billing period are non-refundable except as required by applicable law or as decided under the mediation process in Section 2.

8. Contact

Questions about a specific order or this policy: support@aitapz.com